COVID-19 (coronavirus) - Member FAQs
Thank you again for your patience and understanding during this difficult and uncertain period.
We have done our best to answer your questions below with the information we have at hand. As we continue to understand and work through changes, we will keep you informed. Some things remain a work in progress and we are doing our best to update you as we know more.
Thanks for your support.
Will the season go ahead or be postponed?
The NRL has advised that, at this stage, Round two will be played behind closed doors. The NRL are taking advice from all relevant authorities and will continue to consult with government and health experts before making any further decisions. To keep up to date with the NRL news please visit www.nrl.com.au
What happens if there are no fans at games?
All matches will be played under normal NRL rules, but without anyone in the stadium watching. As it stands today, all matches will continue to be played for competition points as they would any regular season.
What happens if the season is shortened?
The reality is the situation is changing daily, sometimes by the hour. The NRL is looking at a number of options for the season under a range of situations.
Can we have some fans at a game as long as the total is less than 500?
We are taking advice from the NRL, government agencies and health authorities on all match related details which means all matches will be closed to members and fans under new government requirements.
Will I get a refund on my membership?
The Club is working tirelessly through a range of issues which have been affected by the spread of COVID-19. We are taking advice daily, sometimes hourly, from the NRL and government and health officials to ensure we have the most up-to-date information for our members and fans. We will continue to keep members informed of any decisions that are made, particularly as they impact on memberships for the 2020 season.
Why should I keep my membership?
Now, more than ever, we need the support of all Storm members and fans. We are still working through the ever-changing environment that is before us and will continue to keep you up to date with information and how it impacts on our club.
Can I put my payment plan on hold?
Payment plans will continue to be processed until such a time that we can review the full impact of changes to the season. We will continue to monitor the situation and provide members regular updates.
If I get a refund/credit, can I still keep my reserved seat for next year?
We will continue to keep members informed of any decisions that are made, particularly as they impact on memberships for the 2020 season.
Can I get my member items sent out or collect from the office?
As you would appreciate, due to office and potential warehouse closures, item collection and item postage will be unavailable at this time. Your membership item collection vouchers will still be valid and we will provide an update on the distribution of member items when we have more information.
Can I still renew my membership?
Yes! We need your support now more than ever. You can renew online at ticketmaster.com or by calling 1300 786 767.
What happens for interstate members?
As for Victorian-based members, we will continue to keep members informed of any decisions that are made, particularly as they impact on memberships for the 2020 season.
Match Day and Ticketing
Do tickets get refunded?
Similar to memberships, we are working with the NRL and AAMI Park to determine the best approach for those who have already purchased tickets. We will update this information as we receive advice on this matter.
How do I get a refund for Anzac Day?
We will continue to keep members informed of any decisions that are made, particularly as they impact on memberships and those who have already purchased tickets for the 2020 season.
How can I watch the games?
For further details on the draw and broadcast information visit https://www.melbournestorm.com.au/draw/
In addition, Ticketed Members will be able to access Kayo Basic for $5 for 2 months, ensuring you can watch NRL anytime, anywhere in Australia. To take advantage of this offer, you will need to utilise a unique, single-use code which can be activated for new, returning and existing customers. All ticketed members should have received an email on 19/03/2020 with details.
If you are already a Kayo customer, visit the help.Kayo site for information on how to redeem. You will need to use your unique code if you're a current Kayo customer.
How can we stay up to date with the latest information?
The Storm website is home to all the latest news. We also communicate with our members via emails and post regularly on our social media channels. Follow us to stay across all the latest.
I have a Corporate/Hospitality Enquiry, can you assist?
For Corporate and Hospitality enquiries, please contact Rennie Gilchrist at email@example.com
Will your offices remain open?
Our offices will be closed for ALL external visitors. For all membership enquiries please contact 1300 786 767 or email firstname.lastname@example.org
Will there be an open training session anytime soon?
I am sure you appreciate the health and wellbeing of our players and football staff is paramount during this time. Therefore, we have had to make some changes to public appearances of our players which means there will be no open training sessions for the immediate future. We will try to give members and fans as much access to the club via our social and digital channels so please keep an eye out for all the Storm news on our website and social media channels.
What will happen with Little Munster’s clinic?
Little Munsters will be postponed until a later date. Further information will be sent via email regards a rescheduled date.
What will happen with the Street Crew clinic?
The Street Crew Clinic will be postponed until a later date. Further information will be sent via email regards a rescheduled date.
I want to send messages and videos of support to the boys, how can I do so?
Messages and videos of support can be sent via email@example.com which will be passed onto the playing group. Please note the office is closed so unfortunately, we are unable to accept physical mail.
Can I make a donation to the club to help out?
All donations made to the Club are appreciated. Donations can be made to the Melbourne Storm Foundation through the Australian Sports Foundation. Head to bit.ly/DonateYourStorm to donate.
All donations over $2 are tax deductable. All tax receipts are communicated by the Australian Sports Foundation.
What happens if I had registered for a ticket for the Sharks game (I am a NSW Plus Member)?
Communication will be sent via email to NSW Plus members who have redeemed a ticket.