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COVID-19 Response

COVID-19 Response

 

The COVID-19 pandemic and the Federal and State Government response to it has resulted in changes to the 2020 NRL Season and reductions in match access for Melbourne Storm members with access to home games at AAMI Park ("Access Members").

In addressing the changes to the 2020 NRL Season, the Club is committed to treating all Melbourne Storm members fairly including by providing compensation options to Access Members.

This policy applies to all Melbourne Storm Access Members including both members that have paid for their membership in full upfront and members that are paying their membership in instalments on payment plans (“Payment Plan Members”).

Compensation options for Melbourne Storm Access Members

1.     Maintain your membership: Melbourne Storm Access Members can maintain their membership (including where Payment Plan Members continue to make all remaining payments) and will receive exclusive entitlements including a membership price freeze for 2021; a commemorative member recognition pin and exclusive 2020 member benefits.

2.     Adjust your membership: Melbourne Storm Access Members can adjust their level of support by pausing their payment plan (Monthly Payment Plan Members only) and electing to receive a partial refund on their 2020 membership payment (refund applied to the membership value). 

3.     Downgrade your membership: Melbourne Storm Access Members can downgrade their membership to another membership product of lower value and elect to receive either a refund or a credit towards their 2021 membership (refund / 2021 credit applied to the membership value paid).

4.     Refund Option: Melbourne Storm Access Members can access a full refund on all payments made, less the cost of benefits already supplied, effectively terminating any further 2020 membership benefits and future year membership benefits including membership continuity and reserved seating. The administration fee to cover the cost of benefits already supplied is $30 per adult and junior access memberships.

Please know that  we commit to working with you to finding a solution that meets your needs. Compensation options are available until 22 October 2020.