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Member Update: Return to AAMI Park

We’re back home in Melbourne and can’t wait to see you at our first game against the Rabbitohs on Thursday March 11.

Based on the current COVIDSafe planning, we can have up to 50% capacity at AAMI Park for round 1 and we are giving our members first chance to be there.

Here’s all you need to know to secure your seat to see your Premiership team.

Members, your ticket redemption window is now open. Click here to redeem your tickets.

Please note we are currently experiencing some issues with Member ticket redemption for Round 1. We are working on this as an urgent priority with Melbourne Olympic Parks and Ticketek to resolve.

1. Don’t know your barcode?

All members were sent an email on Tuesday 2 March with their barcode number/s. If you have any issues, please contact us. Please note we are currently experiencing longer than usual wait times via phone and email, please be patient with us. You can call us on 1300 786 767 or email us membership@melbournestorm.com.au

2. Barcode not working?

Some members are experiencing issues with their barcodes when checking out via Ticketek. Please note this is being worked on with Ticketek urgently.

3. Ticketing fees

The Club is committed to covering these costs to ensure members are not charged any additional fees. If you have been charged these fees by Ticketek, these will be refunded. Ticketek are aware of the issue and will be working with customers to rectify.

4. Club House Members

Unfortunately, Club House tickets are not yet available. As soon as this has been rectified you will be notified. Please don’t worry, you will be able to redeem your tickets as soon as they are ready. Members have an exclusive redemption period.

We apologise for the issues and are doing our best to resolve this for you as soon as possible.

Member Ticket Redemption

To ensure we adhere to physical distancing and contact tracing requirements put in place by the Victorian Government, members will be required to redeem their ticket through Ticketek to attend upcoming games.

We appreciate this is a new process but ensuring we can return to AAMI Park in a safe way is crucial.

There are no additional fees applied, noting the Club will cover the Ticketek booking fees to ensure this is not passed onto members. When you process your cart via Ticketek this will be removed.

If you want to sit with friends who are buying a ticket, see our FAQs.

Round 1

The member redemption window for our Round 1 game against Rabbitohs will open this Wednesday March 3 at 2pm and will last for 48 hours. Click here to redeem your tickets.

You will be able to redeem your ticket/s based on your membership category.

After the exclusive period members can still redeem tickets but public tickets will also be on sale at this time.

We recommend members redeem during the exclusive window to ensure you get the best tickets available.

 All members were sent an email on Tuesday 2 March with their barcode number/s. If you have any issues, please contact us. Please note we are currently experiencing longer than usual wait times via phone and email, please be patient with us. You can call us on 1300 786 767 or email us membership@melbournestorm.com.au

Public tickets will go on sale at 2pm Friday 5 March.

AAMI Park

While we can’t wait to welcome our Storm family back to AAMI Park, you’ll notice attending games is a little different this year.

There are a few changes to the game day experience designed to keep you safe, and we’ll work with AAMI Park to make sure you have all the information you need ahead of each game.

For any game day enquiries you can visit our FAQs page or check out AAMI Park’s COVIDSafe hub.

Member packs

We appreciate your patience while we’ve been busy getting your membership packs ready for season 2021.

Your membership pack is currently being processed in our warehouse and is expected to arrive mid March. You will receive an email when your membership pack is with Australia Post.

Thanks again for your support in 2021.

If you have any further questions, please don’t hesitate to contact us. Call: 1300 786 767 or email: membership@melbournestorm.com.au