Membership Sales Representative /

Melbourne Storm is an Australian professional rugby league club playing in the National Rugby League (NRL) competition. We are the only NRL team based in Victoria and have experienced substantial growth and success in our short history. 

About the role

Reporting to the Head of Membership, a unique opportunity exists for two highly motivated, sales and service focused individual’s to join the Melbourne Storm team on a permanent, full time basis. This role will be crucial in growing our Club's membership base.

The Membership Sales Representative is required to work both as part of a team and autonomously. Responsible for the achievement of their own daily sales figures through a combination of inbound and outbound calls to members and prospects, the ability to identify new member prospects and upgrade membership packages through strong sales techniques is integral to success in this role.

Key responsibilities will include, but are not limited to:

• Making outbound sales calls to non-renewed members and prospects, and to current members for package upgrades.
• Ensure all inbound phone calls are answered efficiently and call wait times are in line with Club Standards.
• Processing new memberships and renewals through the Group’s respective systems (Archtics and Fortis).
• Executing acquisition and retention plans for the membership team as directed by the Membership Sales and Service Lead.
• Delivering upon agreed acquisition and retention targets and other KPIs.
• Bringing a sales focus to each and every membership interaction.
• Responding in a timely and professional manner to all customer communications and issues.
• Ensuring all personal details are entered accurately and privacy requirements are upheld.
• Be available to work at designated Storm home games at AAMI Park throughout the season, with the possibility of a working role at other club functions and junior clinics, as required.
• Acting as a positive advocate and promoting Melbourne Storm at all times.

About you

• An exceptional sales focus with a drive to meet targets.
• Minimum of 1 year experience working in a membership, retail or sales role/team.
• Second to none customer service skills.
• An outstanding phone manner.
• Strong interpersonal skills with the ability to develop positive relationships at all levels.
• An energetic, optimising and resilient attitude with a willingness to take on varied tasks and display initiative.
• Working knowledge of customer relationship databases will be highly regarded.

What we offer

• Access up to six additional days of annual leave each year.
• Free parking onsite & state of the art gym access.
• Free access to all Melbourne Storm home games + additional tickets for friends and/or family.
• Tickets to Storm Player of the Year Award, Life Members Dinner, Christmas Party and many other nominated Club events.
• Indulge in some fun! Our social committee organise Club events on a quarterly basis.
• Access to our EAP service who assist with improving employee health and wellbeing.
• Discounts from Storm partners.
• Access to Paid Parental Leave for primary & secondary care givers.
• Access to an annual Flu Vaccine.
• Internal Professional Development opportunities.

How to apply

For the opportunity to demonstrate your drive, ambition and skills to thrive in our fast-paced environment, please send your written application, including both covering letter and CV to Emma Loraine via membershipsalesrepresentative@melbournestorm.com.au 

Applications close 5pm, Tuesday 11 March 2026

We will be reviewing applications as they come in and may interview suitable individuals prior to closing date. To avoid missing out apply now.

Melbourne Storm values diversity and inclusion and we embrace individual difference. We encourage all suitable applicants to apply for this role, including First Nations peoples.

Please note that the successful candidate will need to meet NRL accreditation requirements, and all employment is subject to a National Police Record clearance and valid Working with Children Check. Our organisation is committed to complying with Child Safety Standards

We regret that we are unable to accept recruitment agency applications.