Frequently Asked Questions
What membership is best for me?
The Melbourne Storm Membership website provides information about all our membership packaged that are available with details on what’s included and what will suit you best. Alternatively, speak to one of our friendly membership team by calling 1300 786 767.
How does the seating allocation process work?
Renewing members have until 5pm 11th December, 2019 to renew their membership and keep their existing seat for the 2020 NRL Premiership Season.
Reserved seat holders will be able to make changes to their own seat by calling 1300 786 767.
What benefits are included in a 2020 membership package?
Every 2020 member will receive:
- 2020 Membership card
- Choice of an exclusive 2020 Member item(s) (Choose from scarf, cap or beanie) - Dependent on choice of pack and availability
- Lanyard (with loyalty recognition)
- Bumper sticker
- 10% discount on all Melbourne Storm store merchandise online and on game day
- Exclusive weekly e-newsletter
- Priority access to finals tickets should Storm participate (dependant on membership category)
- Periodic discounted ticket offers
- Annual member e-yearbook
- Latest club news and weekly team announcement emails (Excludes Billy’s Bubbas)
How do we access the members pre-sale to finals tickets?
Members will receive priority access to weeks 1-3 of the Finals Series for matches in which Melbourne Storm participate. Due to the limited number of tickets available for any final, the allocation of tickets available for purchase is at the discretion of the NRL. Due to limited venue capacity, Melbourne Storm cannot guarantee members ticket access at some venues. For any finals played at AAMI Park, the ability for members to retain their annual reserved seating is determined by the NRL.
This information will be communicated to you directly by the NRL via email. Please ensure your contact details are up to date.
Can I purchase a membership as a gift?
To purchase a 2020 Melbourne Storm membership as a gift, simply fill in the details of the person you are purchasing for.
If you’d prefer to deliver the gift in person, ensure you provide your own postal address.
You can also call the Club on 1300 786 767 to process your membership as a gift.
What constitutes a family membership?
Family memberships are available to include 2 Adults + 2 Juniors as well as 1 Adult + 2 Juniors. Additional children can be added to any membership package at the equivalent cost of a junior membership for that specific category. Only children ages 15 years of age or under as at January 1, 2020 will be classified as a junior as part of a family membership.
Does Melbourne Storm offer a companion card service?
The NRL is an affiliate of the Companion Card Program that exists in some states.
It agrees to provide an admission ticket for the cardholders’ companion at no charge.
This includes reserved seats if a reserved seat is purchased by the person requiring a carer (companion card must be shown before purchase).
How do I qualify for a concession membership?
To qualify for a concession membership, members must hold one of the following forms of identification – pension card (aged, single parent or disability), student card (full time only) or Veterans Affairs concession card. Health care cards and seniors cards do not qualify. You must notify Melbourne Storm of your concession type and relevant card number upon submitting a membership application. Concession identification must also be available for presentation when requested upon entry to AAMI Park on match days.
I have lost my membership card, how do I have it replaced?
Membership cards can be replaced for a fee of $25. Members with reduced game access who have used all their entitlements are not eligible for a card replacement.
Membership cards will be mailed out to you.
How do I upgrade or change my membership package?
Members may upgrade or change their membership package. Please contact the Membership Service Centre on 1300 786 767 during business hours.
What correspondence do I receive from the club once I sign up?
If an email address is provided, you will receive email notification from our distribution centre advising you of the status of your membership kit delivery. This will be the most effective way to keep track of the progress of your delivery. You will also receive weekly emails during the season, provided we have your current email address.
Am I a renewing or new member?
Any 2019 member that purchases a membership for the 2020 Season is considered to be a renewing member. All other 2020 members are defined as new members.
How do I qualify for a junior membership?
To qualify for a junior membership, the child must be under the age of 15 as at January 1, 2020.
How do I update my membership details for my payment plan?
You can log onto your Storm Account, using your membership number and password to update your contact details. To update your credit card details, you will have to contact the Club on 1300 786 767 or email@example.com.
What is Melbourne Storm's refund and exchange policy?
Membership applications will be processed as received and cannot be withdrawn once processed. All refund requests received in writing before March 31, 2020 will be assessed by the Membership Department. Granting of refunds either partially or in-full is wholly at the discretion of Melbourne Storm Rugby League Club. All requests are to addressed to the ‘Membership Manager’ at PO Box 155, Richmond VIC 3121. Cancellation fees may apply.
Whilst every reasonable effort will be made to accommodate seating preferences, if your preference is unavailable or if you do not request a seating preference you will be allocated the best available seat at time of processing. As such, memberships will not be refunded on the basis of specific seat allocation or dissatisfaction with the provision of individual elements of the entitlements.
Can I pay my membership monthly?
Membership package payments can be spread over a 10-month period. Monthly payments requires an upfront payment when you purchase your membership, equal to your monthly instalment value. Subsequent payments will then be deducted on the 17th of each month according to the Melbourne Storm payment plan. The plan runs from November 2019 through to August 2020. If you sign up to the monthly payment plan after November 2019 you will be required to pay the instalments that have been missed in the initial upfront payment.
What is 'Pledge Purple'?
Melbourne Storm’s payment plan is known as ‘Pledge Purple’. Members can choose to have their membership automatically rollover into the next season. This guarantees the same seat for reserved seat members, as well as ensuring you receive your membership pack and card in time for Christmas. If you want to ‘Pledge Purple’ and join today, make sure you notify our Membership Team by calling 1300 786 767.
How do I change the name for one of the memberships?
Please call the Membership Services Team on 1300 786 767 or email firstname.lastname@example.org to confirm the second name and date of birth.
How do interstate members register for tickets?
The interstate games for NSW Plus and QLD Plus will be announced once the NRL draw is released in December 2019. Once the games have been confirmed, the registration process will be communicated to members by mail and email in the lead up to each game.
Can interstate members purchase additional tickets to away games?
Depending on ticket availability, guest ticket purchases may be allowed. Members will be contacted by email prior to the game should guest tickets become available.
Do you have any options for supporters who live in another country?
We offer a NZ Plus membership that includes entry to a Storm game in New Zealand as well as two games at AAMI Park in Melbourne. If a Warriors vs Storm game isn’t scheduled in the 2020 draw, access to an alternate game will be provided.
Can members purchase tickets to away games through the Storm?
Tickets can be purchased through the home club’s ticketing agency. This information can be found on the team’s website. Interstate members have priority access to any tickets available to Melbourne Storm. Depending on ticket availability, ticket purchases may be allowed. Members will be alerted by email prior to the game should tickets become available. On some occasions, NRL clubs may offer discounted ticket prices to Storm members. This information will be released in the members e-newsletter if, or when, they are available.
Will I receive my membership card 'on the spot'?
Your Storm membership card is personalised. Membership cards will be mailed out on a weekly basis commencing in early December 2019. Membership cards will be mailed weekly closer to the start of the season.
What corporate packages are available?
2020 Corporate Packages are currently available. Please visit https://www.melbournestorm.com.au/corporate/ or contact the corporate team on (03) 8412 4901.
Reserved Seat Membership
I am a member and I want to have a friend sit with me, what do I do?
If you have a reserved seat, visit the box office on game-day and show your membership card. If a seat is available directly next to your season seat, the box office staff member will be able to allocate a daily reserved seat. If not, you will be required to relocate your seats to a new section within a comparable category, to ensure you sit next to your guests.
If you are a general admission member, you can purchase an additional GA ticket for your friend. Simply scan membership card upon entry, and proceed to the general admission areas of the Stadium.
What reserved seating options are available?
AAMI Park provides spectators with a first-class viewing experience when attending a Melbourne Storm home game. Options include Category 1, 2, and 3 reserved seating – including an away team bay, general admission seating, and a Try Zone area where active supporters can view the game.
Note: membership seating categories and game-day sales categories may vary.
How do I nominate my seating preferences?
Please be sure to note any seating preferences when completing your membership application. Although every effort will be made to fulfil your request, new seat requests are processed in order of date received.
Renewing 2019 members have until 5pm December 11, 2019 to renew their seat for the 2020 NRL Premiership Season.
Reserved seat holders are able to make changes to their own seat by calling 1300 786 767.
How do groups sit together?
If you wish to be seated with specific members, or if you are introducing new members to the Club with whom you’d like to sit, all forms must be received together. If you are completing your application online, you will need to pay for the memberships on the same day. Please include any seating preference you have with your application. You should nominate a Group Leader for your seating request that should be used by all people wishing to sit together. This helps us group your applications. If you are renewing members, you should list the Group Leader’s membership number as well.
What seats are undercover?
Due to the difficulty in accurately classifying any seat at the AAMI Park as safely ‘undercover’, even though there is a roof overhead in some sections of the ground, patrons cannot be guaranteed protection from the elements.
How do I print my own membership tickets?
This service is only available for selected memberships (Platinum Club House, Premiers Club, Champions Club, Storm Neighbourhood and TRY Zone members). Flexi Members will be posted all of their tickets.
Log into your membership account via the membership website, to print off your tickets. If you need more information please contact the membership team on 1300 786 767.
Please note, ticket printing closes approximately one full business day before game-day. Cut-off dates and times will be confirmed when the 2020 draw is released. Tickets cannot be printed after this time.
When will the 2020 draw be released?
The NRL are set to release the 2020 draw in October 2019.
How do I subscribe or unsubscribe for club communications?
At the bottom of every email you receive from Melbourne Storm, an option to update preferences will be provided at the bottom. Clicking this button will allow you to select the nature of emails you would prefer to receive from the club and opt in or out accordingly.
How do I log into my Storm account?
You can log in using your email address as your username. If you have forgotten your password, click on the ‘forgot password link’ next to the login. Alternatively, please contact the Membership Services Team on 1300 786 767.
You can log into your Storm account via the website.
What can I do in my Storm account?
- Renew your membership
- Purchase additional membership products including events
- Subscribe to Melbourne Storm Newsletters
- Update your personal details including contact details etc.
- Print your own tickets (selected memberships only)
How do I get a Melbourne Storm player autograph?
The best way to obtain a player signature is after an open training session that the club hold weekly during the home and away season.
How do I request a donation from Melbourne Storm?
Melbourne Storm Rugby League Club is proud of the positive contribution made to the community since the Club’s inception in 1998. The Club has a responsibility to play a role in supporting and strengthening the community that support us. The Melbourne Storm community engagement philosophy is focused on genuine partnerships and a collaborative approach in the delivery of meaningful, ongoing programs and initiatives that meet the needs of the community. This philosophy assists to prioritise general community and charity requests. All requests for charitable donations must be made in writing to the email address email@example.com. All requests are assessed on a case by case basis.
How can I find out about open training sessions?
Information regarding open training sessions is updated on a weekly basis on the Melbourne Storm website.
Game Day Information
Where do members sit at away games?
Unless your membership type includes access to an away game, Members will have to purchase tickets to games where Storm play interstate. The location of these seats are determined by the opposition club. When purchasing tickets, please check the area in which you are purchasing to ensure that you secure the seat of your choice.
For interstate members (NSW and QLD Plus) – if tickets are provided for games in your state, you will be given a reserved seat in the away (Melbourne Storm) supporters bay where possible. If the stadium allows membership cards to scan in, Melbourne Storm will communicate this to you prior to the game.
Can I park at AAMI Park?
MOPT promotes public transport as being the quickest and easiest way to get to and from an event in the precinct. There is limited car parking available, and street parking is minimal. It is always advisable to use public transport where possible. For the latest public transport timetable information, visit ptv.vic.gov.au.
For the most up to date parking information throughout the season, visit melbournestorm.com.au.
- Melbourne Park – Entrance D Eastern Plaza and Northern Carparks
- $20 pre-booked parking, visit the MOPT website to book (bookings must be made 24 hours prior to arrival)
- $30 event day rate
Transport information for users with accessible needs
For all major events at AAMI Park, Gate C at Richmond Station has an accessible ramp between the platforms and the Punt Road/Olympic Boulevard intersection. The pathway is accessible and requires users to cross at the lights-controlled crossing near Entrance F. Tram services from Richmond and Flinders Street (No. 70) stop at the main entrances. Licensed taxis are able to drop off patrons with accessible needs at Entrance E or F. Taxis should proceed to these entrances and inform the attendants they are dropping off accessible patrons.
A limited number of accessible spaces can be pre-booked for each home game. Please contact Melbourne Park Box Office on 03 9286 1208 (Mon-Fri, 9am-5pm) to make a booking. Spaces are allocated at Entrance F AAMI Park and Entrance D on Olympic Boulevard. Spaces will be released for sale the week before each home game.
Where do interstate members sit at AAMI Park?
Interstate members (NSW Plus and QLD Plus) have access to any two home games at AAMI Park. They are seated in the general admission areas on either end of the stadium.
Please note, the ANZAC Day game on April 25, 2020 will be a fully ticketed game. General Admission members will be required to upgrade to a reserved seat at the cost of the booking fee.
What is a fully ticketed game?
A ‘fully ticketed game’ refers to any match where every patron attending must have a dedicated seat. For Storm home games, members with annual reserved seating can simply scan their membership card at the turnstiles and proceed to their seat. All members without an annual reserved seat will be required to reserve a seat through Ticketek at the cost of the booking fee only, prior to the match or at a venue box office, subject to capacity, to gain entry. The ANZAC day game on 25 April 2020 at AAMI Park will be fully ticketed. General Admission members are required to upgrade to a reserved seat at the cost of the booking fee.
Where are dry and non-dry areas at AAMI Park?
Dry Areas (alcohol-free) are available within the Storm Neighbourhood membership, located in Category 3 at Bays 2 and 72. Storm Neighbourhood memberships are also available in Non-Dry Areas (alcohol permitted) within Category 3 seating.
Will I be able to buy my membership at the game?
You may submit your application form at our membership marquee in the first portion of the season but you will not receive your personalised card at that time. In 2020, membership core pack will be mailed to your home address. Some items may have to be collected at a home game. If you are unable to collect the item, you can request it be mailed out to you. Cards will be available for collection if purchased at least seven days prior to the next home game.
I left my membership card at home, can I still access the game?
Visit the Melbourne Storm Membership Marquee on game-day if you have left your membership card at home. The marquee is located outside Edwin’s Cafe.
Can I take my Storm banner or flag into the stadium?
Flag poles exceeding 1.6 metres in length are considered prohibited items and are not permitted. Such flag poles must either be surrendered and cloaked or taken back to the patron’s vehicle. For more information on items not permitted into the stadium, as well as conditions of entry, please visit the website.
Where can I purchase Melbourne Storm merchandise from?
Members can purchase all their Storm merchandise at shop.melbournestorm.com.au or at AAMI Park on game-day.
The Membership Marquee at AAMI Park is operational 1 hour prior to kick-off.
Melbourne Storm Rugby League Club
Open from 9.00am – 5.00pm Monday to Friday.
- Address: AAMI Park, Entrance E, 60 Olympic Boulevard, Entrance E, Melbourne VIC 3004
- Postal Address: PO BOX 155, Richmond VIC 3121
- Phone: 1300 786 767
- Fax: 03 8412 4999
- Email: firstname.lastname@example.org and
- Facebook: https://www.facebook.com/MelbStormRLC
- Twitter: https://twitter.com/Storm
- Instagram: http://instagram.com/melbstormrlc/#
- YouTube: https://www.youtube.com/user/MelbourneStormTV
- What was the 2019 membership figure? 25,209 members
- When did the club officially form? 1998
- Where is the club's training ground located? AAMI Park
- Who is the CEO of the Melbourne Storm? Dave Donaghy
- Who is the captain of the Melbourne Storm? Cameron Smith
- Who is the coach of the Melbourne Storm? Craig Bellamy